Title: Effective Online Facilitation During MCO in Malaysia: Case Study of Tutor Roles, Challenges and Best Practices in an ODL Institution
Stream: Adult, Lifelong & Distance Learning
Presentation Type: Live-Stream Presentation
Authors:
Li Hsien Ooi, Wawasan Open University, Malaysia
Anna Christina Abdullah, Wawasan Open University, Malaysia
Abstract:
The Movement Control Order (MCO) was implemented in Malaysia on 18th March 2020 due to the Coronavirus-2019 (CoVid-19) pandemic. Its implementation has disrupted all levels of education and affected the operations of different types of educational institutions including Open Distance Learning (ODL) institutions. ODL institutions rely on tutors for online facilitation of learning experiences and they are critical for its success. This study aims to report the challenges tutors faced during MCO. The best practices highlighted are the most frequently cited strategies that the group of tutors have utilised to address the challenges mentioned as well as some unique strategies that were mentioned by individual tutors that would be worth sharing as good practices. It is reported according to themes based on what tutors regard as successful online facilitation. These themes were then compared to practices considered as successful online facilitation in the existing literature. Although most of the findings were consistent with existing literature, two new benchmarks of successful online facilitation which were self-efficacy of students in achieving learning outcomes, meeting assignment submission deadlines and availability of tutors to work with students throughout the learning process regardless of time and space were added.
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