Title: Using a Smart Chatbot System as a Communication Tool for Campus Navigation
Stream: Social Media and Communication Technology
Presentation Type: Oral Presentation
Authors:
Joey Jansen van Vuuren, Tshwane University of Technology, South Africa
Goodman Dimo, Tshwane University of Technology, South Africa
Anna-Marie Jansen van Vuuren, Tshwane University of Technology, South Africa
Abstract:
A challenging experience for first-year students and visitors to South African universities is getting around the campus. This is due to widespread campus areas and complex routes or pathways. The experience can be intimidating and confusing. Usually, students and visitors ask for directions from more senior students or helpdesks. This paper presents a potential answer to this dilemma - a hybrid chatbot system named SoshaMapBot that takes text and capture images as inputs, and returns textual responses to the user. The SoshaMapBot was developed and tested on the Soshanguve campus areas of the Tshwane University of Technology. The chatbot uses the entity recognition technique for Natural Language Processing (NLP) to process textual context. Thus, the SoshaMapBot gives students and visitors the ability to navigate the university areas that they were initially struggling to locate with an image upload feature to identify the user's current location. The researchers adopted image processing methodologies for image processing. They used algorithms to compare the image similarities and predict the user's location from pre-stored image datasets of campus areas. The study evaluates the proposed chatbot to confirm the usability and sustainability of image processing on chatbots. During the evaluation process of the developed chatbot, the researchers found that the developed chatbots exhibit a 75% accuracy rate. The results of the study demonstrated that image processing can be feasible in the development of chatbots with the correct choice of technologies, algorithms, and methodologies. Therefore, this study aims to contribute to communication technology for enhanced communication techniques.
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