Title: Communication Style and Doctor’s Perceived Self-efficacy in Patient Interaction: A Study of a Sample of Specialists and General Practitioners
Stream: General Psychology
Presentation Type: Virtual Presentation
Authors:
Pierluigi Diotaiuti, University of Cassino and Southern Lazio, Italy
Giuseppe Valente, University of Cassino and Southern Lazio, Italy
Stefania Mancone, University of Cassino and Southern Lazio, Italy
Abstract:
The way doctors communicate with patients is a key element that can increase patient satisfaction and have a significant impact on adherence to treatment. The patient-centred communication style has often been presented as the best mode characterised by high levels of sharing and overt expression of support for the patient. However, it is likely that some individual characteristics of the clinician implicitly or explicitly influence the communication style adopted, so that in some cases the attitude is more oriented towards caring and in other cases towards patient dominance. The present study aims to investigate the relationship between the implicit communication style adopted by the doctor and the level of self-efficacy perceived in the management of the therapeutic relationship. The moderating role played by the doctor's regulatory and decision-making orientation is highlighted. The research sample consisted of 120 physicians. A comparison was made between a group of general practitioners and a second group of specialist doctors. The Perceived Self-efficacy in Medical Communication Scale (APCM) (Capone, Petrillo, 2010), the Communication Styles Inventory (CSI) (De Vries et al., 2013), the Regulatory Modes Scale (MRS)(Kruglanski et al., 2000) and the Cognitive Closure Need Scale (BCC) (Pierro et. al., 1995) were administered to all subjects. The analysis of variance of the scores revealed significant differences between the two groups of physicians with respect to both communication styles and regulatory and decision-making orientation. These differences have specific associations with levels of perceived self-efficacy. The gender variable also appears to play a role in the relationships identified.
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