Multidisciplinary Relations in the Collaborative Work Practices to the Service Design Process

Conference: The European Conference on Arts, Design & Education (ECADE2022)
Title: Multidisciplinary Relations in the Collaborative Work Practices to the Service Design Process
Stream: Design for Society
Presentation Type: Oral Presentation
Authors:
Sully Viviana Calderon Ortiz, Industrial University of Santander, Colombia
Clara Isabel Lopez Gualdron, Industrial University of Santander, Colombia
Javier Mauricio Martinez Gomez, Industrial University of Santander, Colombia

Abstract:

Collaborative work in the health sector is a popular method of user perception research, however current design processes lack the adequate structure to establish bases and patterns that define the evaluation metrics. We conducted three different collaborative work practices: interviews, observation processes, and surveys to contribute to the presurgical service specification. The practices were conducted to identify needs, focus, and expectations related to the medical practice’s presurgical workflow.
The interaction was documented specifically between the design team and specialists in the surgical field. The multidisciplinary articulation shows the common language need and the workflow complexity related to the surgical context. This research process observed key behavioral relationships between the design team with the key actors involved and how they interacted. We observed how central relationships improved the overall structure of the health system and how the support service can contribute to surgical service improvement. This article contains the synthesis of the interaction results, how the articulation between the design team and the physicians was conducted, and the contribution level to the conceptualization needs. The results were documented in terms of process efficiency and evaluated variables such as the reprocess quantity, the interaction time, and the quality of information. The collaborative work was evaluated in terms of efficiency and the process related to the interaction between two different areas of knowledge. It’s recommended that kinds of practices were evaluated constantly to establish the average contribution in the service design process and how could be handled in the multidisciplinary context.

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