To Zoom or Not to Zoom? Privacy Concerns and Students’ Attitudes Towards Online Learning

Conference: The Barcelona Conference on Education (BCE2022)
Title: To Zoom or Not to Zoom? Privacy Concerns and Students’ Attitudes Towards Online Learning
Stream: Language Development & Literacy
Presentation Type: Poster Presentation
Jaime Selwood, Hiroshima University, Japan
Kateryna Nykytchenko, Kyiv National Linguistic University, Ukraine


This presentation reports on research that aimed to provide insight into how university students in Japan and Ukraine reacted towards the use of videoconferencing software as the primary conduit of their language learning courses. In order to facilitate learning under the COVID-19 pandemic, instructors had to speedily adapt to using videoconferencing as an online language learning conduit. Yet, did the decision by many educational institutions to transform to an online learning format have unintended consequences in relation to learners’ privacy? The main research data included in this presentation was carried out at a national university in Japan. With additional research collected from a national university in Ukraine. In total 423 students, undertaking both compulsory and non-compulsory English language learning courses, completed multiple surveys between April 2020 and March 2022. The videoconferencing software used was Zoom and Microsoft Teams. The findings indicate that 32% of students expressed some privacy concerns, but accepted that compromises had to be made during the Coronavirus Pandemic. However, crucially this number rose to 71% if videoconferencing language classes were to remain a permanent part of their language learning process.

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