Title: The Impact of Mentoring Function on Organizational Citizenship Behavior – Comparing Formal and Informal Mentors
Stream: Adult, Lifelong & Distance Learning
Presentation Type: Oral Presentation
Chisa Taniguchi, Hosei University Graduate School, Japan
Prior research has investigated mentoring’s impact on the organizational citizenship behavior (OCB) of protégés. However, what benefits mentors gain through mentoring, and their impact on OCB remain unclear. Furthermore, a difference may exist between formal mentors assigned by the organization and those who informally mentor under their own initiative. Therefore, this study aims to create a hypothetical model in which the mentoring function influences OCB through the mediation of benefitting the mentor. It also investigates the differences between formal and informal mentoring. The survey was a web-based questionnaire (conducted twice to account for common method bias). Three hundred thirty-nine responses were received. A multiple group structural equation modeling was conducted, categorizing the respondents into formal and informal mentors. Our results indicated that formal mentors were influenced by the satisfaction of being useful among the benefit subscales. In contrast, informal mentors were influenced by a review of communication at work and continuous relationship growth as OCB. Both mentoring and OCB are prosocial organizational behaviors. Put differently, formal mentoring is a prosocial behavior in which the mentor also engages in OCB by increasing their satisfaction. In contrast, in the case of informal mentoring, it was clear that the mentor applies their learning about communication and relationships as OCB.
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